Right to Withdraw

Heart-Sound is particularly focused on customers’ needs and expectations.

We hope you are always satisfied with your purchases from Heart-Sound.com.

If you should have second thoughts about your purchase, you can always decide to return the product.

The return policy adopted by Heart- Sound, which applies only to the purchase of products from Heart-Sound Italy Srl  bought on the website Heart-Sound.com , in fact, allows you to withdraw from the sale contract without specifying the reason within thirty (30) working days from the date of delivery of the product.

The right to withdraw may be applied in connection with the purchase of any product bought on Heart-Sound.com , with the exception of digital products (e.g., e-Books or mp3) that have been downloaded on a computer, a phone or another device.

In case of application of the right to withdraw in accordance with what is stated here, you have the right to be refunded the amount paid for the purchase of the product which is being returned.

If you withdraw from the sale contract within thirty (30) working days from the date of delivery of the product, you will also receive, in addition to the price paid for the purchase of the product, a refund on the shipping charges you had to pay in order to receive the product.

For all products delivered outside the Italian territory, you will be reimbursed only with a sum equivalent to the cost of standard shipping and therefore we shall not refund the difference of amount applicable to a non-standard delivery.

We will start the refunding procedure regarding the price and delivery of the product for which the right to withdraw has been initiated within 30 days of receipt of your e-mail communicating the withdraw, that is upon receipt of the product, as long as everything takes place within the time frame stated above.

To apply your right to withdraw you must send an e-mail to the following address: [email protected] and, at the same time, return the product by following the instructions stated on page make a return.

Everything must be done within the terms indicated above.

The products must be returned in perfect conditions and you must be in possession of the invoice.

The cost of returning the product is at your own expense.

Please pack the product properly and send it within 30 calendar days from the date on which you received it.

Please note that we cannot accept returns by hand delivery

For further security, if the value of the product to be returned is higher than EUR 75,00 we suggest that you return the item by sending it with a proof of receipt.

We remind you that the rights recognized herein shall apply only to sales made by Heart-Sound Italy Srl on Heart-Sound.com.

Purchases made on our site, as well as all purchases are done via telephone or correspondence since they take place outside business premises, they are secured by the Legislative Declaration dated 6 September 2005, n. 206, which gives the right to the consumer to apply the right to withdraw.


Exclusions :

The right to withdraw applies to individuals acting for purposes not related to their professional activity. Purchases made from retailers and businesses are therefore automatically excluded from the right to withdraw.

The right to withdrawal does not apply to products used, incomplete, or anything which makes the product unsaleable.