Each sale is granted by warranties for imperfections and defects as required by law. According to the Italian Article “53 D. Lgs” dated 6 September 2005 n° 206, if the Customer is a consumer he has the right to breach the purchasing contract for any reason without giving explanations. The right to withdraw is possible within 30 days of receipt of the goods by filling out the return form at the end of this page.
After filling in the return form, you will need to send the products to:
Heart Sound Italy s.r.l
Via Augusto Righi, 7-37135, Verona (Italy)
After appropriate checks, we shall make the refund or send you a replacement of the product.
The shipping costs for returning the products are to your expenses.
In case of evident manufacturing defects, you can request replacement of the product by filling in the Return Form at the end of this page.
The legal warranty is valid for 2 (two) years from the date of delivery of the product, regardless of the existence of any other warranty provided by the manufacturer and having the same validity lifetime. The conformity defect covered by the legal warranty which arises during this period, however, must always be reported by the consumer within 2 (two) months from the date of discovery of the defect. Unless proven otherwise, it is assumed that the lack of conformity which becomes apparent within six months after delivery of the product already existed on that date unless this presumption is incompatible with the nature of the product or its conformity.
As soon as the complete and correct Return Form reaches us and after having verified the conditions for the replacement, you will be provided via e-mail with the authorization to return the product.
The defective product must be sent to:
Heart Sound Italy s.r.l
Via Augusto Righi, 7-37135, Verona, (Italy)
Once the production defect has been verified, we will replace the product.
If at the time of dispatch, the product in question is not available, Heart- Sound Italy S.r.l. guarantees to ship the item as soon as it is available and in the shortest time possible.
In cases where the problems are related to other causes ( improper use, incompetence, negligence, willful default, natural phenomena ) and therefore causes not attributable to Heart-Sound Italy S.r.l., or if the product returned to us in warranty is in reality fully functional, the latter will be sent back to the sender with shipping charges and the cost of the technical investigation which amounts to € 30.00 + VAT, charged to the customer .
The return must be received within 10 days from the date of the authorization.
For more information, the following mailbox is available: [email protected].
Under no circumstances will we accept parcels sent CPT.
In the case of forfeiture of the right of withdrawal, Heart- Sound Italy Srl will return to the sender the property purchased by charging the same shipping costs.
Please Note: Customers who purchase with VAT may not apply the right to withdraw.
Potrai richiedere il reso per recesso oppure il reso in garanzia per richiedere assistenza in caso di difetti o malfunzionamenti.