Make a Return

There are two ways to return material:

• returns due to withdrawal

• returns within warranty time

 

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Return due to withdrawal

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Each sale is granted by warranties for imperfections and defects as required by law. According to the Italian Article “53 D. Lgs” dated 6 September 2005 n° 206, if the Customer is a consumer he has the right to breach the purchasing contract for any reason without giving explanations. The right to withdraw is possible within 30 days of receipt of the goods by filling out the return form at the end of this page.

 

• The right applies on the integrity of the purchased product; it is not possible to withdraw from single parts of the product (i.e. accessories, manuals etc…)
• The purchased product must be INTACT and NOT USED and returned in the original packaging with undamaged seals , complete in all its parts ( including any documentation and accessory equipment: accessories, software, attachments, cables, manuals, etc….)
• By law , the shipping charges are paid by the customer .
• Until the product has reached our warehouse, the shipment is under full responsibility of the Customer.
• If products are damaged during transport, Heart-Sound Italy Srl will inform you (within the next business day upon receipt of the product in its stores ) to allow you to forward the complaint towards the carrier you have chosen and obtain a refund of the value of the product (if insured); in this case the product will be returned , postage paid by the customer, and the request for withdrawal will be automatically cancelled.
• Heart-Sound Italy Srl is not responsible in any way in case of damage, theft, loss of product returned by uninsured shipments by the customer, with regards to returning the product.
• Upon arrival at our warehouse, the product will be inspected for any damages not caused by transport , missing of internal/external packaging, omission of integral elements of the product (accessories , manuals, etc …).
• Once we receive the product (and verify their integrity ) Heart-Sound Italy Srl, as soon as possible and within the defined time frame (maximum of 30 days), will refund the Customer with the amount paid.

 

After filling in the return form, you will need to send the products to:

Heart Sound Italy s.r.l

Via Augusto Righi, 7-37135, Verona (Italy)

 After appropriate checks, we shall make the refund or send you a replacement of the product.

 

IMPORTANT:

The shipping costs for returning the products are to your expenses.

 

 

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Return within warranty time

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In case of evident manufacturing defects, you can request replacement of the product by filling in the Return Form at the end of this page.

 

The legal warranty is valid for 2 (two) years from the date of delivery of the product, regardless of the existence of any other warranty provided by the manufacturer and having the same validity lifetime. The conformity defect covered by the legal warranty which arises during this period, however, must always be reported by the consumer within 2 (two) months from the date of discovery of the defect. Unless proven otherwise, it is assumed that the lack of conformity which becomes apparent within six months after delivery of the product already existed on that date unless this presumption is incompatible with the nature of the product or its conformity.

 

As soon as the complete and correct Return Form reaches us and after having verified the conditions for the replacement, you will be provided via e-mail with the authorization to return the product.

The defective product must be sent to:

Heart Sound Italy s.r.l

Via Augusto Righi, 7-37135, Verona, (Italy)

Once the production defect has been verified, we will replace the product.

 

If at the time of dispatch, the product in question is not available, Heart- Sound Italy S.r.l. guarantees to ship the item as soon as it is available and in the shortest time possible.

In cases where the problems are  related to other causes ( improper use, incompetence, negligence, willful default, natural phenomena ) and therefore causes not attributable to Heart-Sound Italy S.r.l., or if the product returned to us in warranty is in reality fully functional, the latter will be sent back to the sender with shipping charges and the cost of the technical investigation which amounts to € 30.00 + VAT, charged to  the customer .

The return must be received within 10 days from the date of the authorization.

 

For more information, the following mailbox is available: [email protected].

 

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Under no circumstances will we accept parcels sent CPT.

In the case of forfeiture of the right of withdrawal, Heart- Sound Italy Srl will return to the sender the property purchased by charging the same shipping costs.

Please Note: Customers who purchase with VAT may not apply the right to withdraw.

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